Clinic operations, with AI where it earns its place.
The patient concierge handles first-touch enquiries. CRM and scheduling take the rest; insights show what you could not see before.
Our line. See who answers.
Emily answers this line. Have a listen, then ring her and try to catch her out.
“Emily here. It's me who answers this number, live. So ring it. Be your most impossible caller. I'll enjoy it.”
MediConcierge AI
Live demo, try it now
24/7
Answers questions and books appointments outside office hours, including weekends and bank holidays.
UK-resident
Patient data is stored in the UK (London) and encrypted in transit and at rest. Your clinic stays the data controller.
Live availability
Every booking is checked against your real schedule before it is confirmed. No double-booking.
The front door now answers calls and texts.
The assistant that captures website enquiries can answer a clinic's configured UK number and handle inbound texts. A rollout maps the existing call route plus working diary first. Patient traffic starts only after both connections pass a real test. Clinical judgement stays with the clinic team.
Hear it as your patients would
+44 7886 073618Our demo clinic's line, answered by the assistant. Book an appointment against its diary and a real confirmation text arrives a minute later.
Answers the phone
A spoken consent step comes first. It then handles routine questions plus booking on a configured clinic number.
Handles texts too
Patients can text the same number. The first reply identifies the AI and offers clear HUMAN plus STOP routes.
Fits the working diary
The public demo books into the MediConcierge diary. A clinic's working-diary connection is scoped and tested before patient use.
Clinical judgement stays human
The AI stops on clinical or complex matters and flags a callback for the clinic team. It does not make the judgement.
Calls start with AI disclosure and consent. The first SMS reply discloses the automation plus the opt-out. Patient data stays in the UK at rest. The AI never gives clinical advice. How the data is handled.
Incoming call
+44 clinic line
An illustrative exchange. The real thing is one call away.
What you can do here.
How it works
Patient concierge, CRM, scheduling and insights. The four layers of the platform.
Pricing
Flat per-clinic plans with no per-seat charges. 14-day free trial.
ROI calculator
What missed enquiries cost your clinic each month, with the maths shown honestly.
Security and GDPR
UK data residency, sub-processors, retention. Where your patient data goes.
About
Why MediConcierge exists and what it deliberately does not do.
Frequently asked questions
The most common questions clinics ask before booking a demo.
Does MediConcierge double-book?
No. The AI checks live doctor availability before confirming any slot and writes every booking back to your schedule.
What channels does it cover today?
A web chat widget for your clinic site, plus voice and SMS on a real UK number. The same consent-gated assistant answers all three and books against your diary. Anything clinical it hands to your team. WhatsApp is on the roadmap.
Is setup done for us?
Yes. We configure the widget and import your clinicians and hours, then take you live.
How do you handle data under UK GDPR?
Patient data is stored in the UK (London) and encrypted in transit and at rest. Consent is captured before any AI conversation begins; your clinic remains the data controller. See our Security page for sub-processors, retention and patient rights.
Stop losing patients to a quiet inbox.
Book a 15-minute demo. We'll set the AI up against your real clinic details and show you the bookings it would have caught last week.
A 15-minute call · We set it up with you · 14-day free trial