Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a binding agreement between you ("User", "Clinic", "You") and MediConcierge ("Company", "We", "Us"). By accessing, using, or registering for MediConcierge, you agree to be bound by these Terms. If you do not agree, do not use our service.

2. Service Description

MediConcierge is an AI-powered healthcare administration platform that provides:

• •Intelligent patient communication and appointment scheduling
• •AI-assisted clinic management tools
• •Analytics and reporting features
• •Integration with clinic systems

3. Account Responsibilities

You are responsible for:

• •Maintaining confidentiality of your account credentials and login information
• •Notifying us immediately of any unauthorized access to your account
• •Ensuring all information provided is accurate and current
• •Complying with all applicable healthcare regulations and data protection laws
• •Obtaining proper consents from patients before using their data in MediConcierge

4. Acceptable Use Policy

You agree not to use MediConcierge for any illegal or unauthorized purpose. Prohibited activities include:

• •Violating any applicable healthcare laws or regulations
• •Processing patient data without proper consent or authorization
• •Attempting to breach security measures or access unauthorized systems
• •Transmitting malware, viruses, or harmful code
• •Engaging in harassment, abuse, or discriminatory conduct
• •Attempting to reverse engineer or circumvent licensing restrictions
• •Interfering with service availability or performance

5. AI Disclaimer and Medical Advice

MediConcierge is NOT a medical device and does not provide medical advice. The AI-powered features are tools to assist clinic administration and patient communication only. They are not diagnostic tools and should not be used for medical decision-making.

• •You remain fully responsible for all clinical decisions and patient care
• •All medical decisions must be made by qualified healthcare professionals
• •You must review all AI-generated content before sharing with patients
• •The Company is not liable for any medical decisions based on AI outputs

6. Intellectual Property Rights

All content, features, and functionality of MediConcierge (including software, text, graphics, and algorithms) are the exclusive property of MediConcierge or its licensors. You are granted a non-exclusive, non-transferable license to use the platform for your clinic's internal use only.

You retain ownership of your patient data and clinic information. By using our service, you grant us a limited license to use your data solely to provide and improve MediConcierge.

You may not: reproduce, modify, distribute, or reverse engineer any part of MediConcierge without written permission.

7. Limitation of Liability

You use MediConcierge at your own risk. You are responsible for maintaining backups of your data.

8. Termination

Either party may terminate your account or this agreement at any time:

• •By You: You may terminate by contacting us at hello@mediconcierge.ai
• •By Us: We may terminate if you breach these Terms or applicable laws

Upon termination, your access to MediConcierge will be immediately revoked. We will provide you reasonable time to retrieve your data. You remain responsible for your data after termination.

9. Payment Terms

• •Billing occurs monthly or as specified in your plan
• •Payment is non-refundable unless otherwise required by law
• •We may update pricing with 30 days' notice
• •Failure to pay may result in service suspension

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflicts of law principles.

You and MediConcierge agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from or relating to these Terms or MediConcierge.

However, nothing in these Terms shall exclude the authority of any court having jurisdiction over you or MediConcierge.

11. Amendments to Terms

We may update these Terms at any time. Material changes will be communicated to you with 30 days' notice. Continued use of MediConcierge following changes constitutes your acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements you have with MediConcierge, constitute the entire agreement between you and MediConcierge regarding MediConcierge and supersede all prior agreements and understandings.